Category Archives: News

Top reasons to hire temporary care home staff

Care homes need people with many different skills to ensure they can take care of their residents. For example there are carers and nurses, cleaners and chefs, assistants and also managers. Recruiting all these people can be tricky, especially at short notice. Luckily Careline Solutions can help. We make it very simple to recruit temporary care home staff. Continue reading →

The Importance of Patient Care

The Importance of Patient Care

Patient care

Healthcare providers’ credibility is reflected in whether or not their patients are healing or not. That’s no surprise because that’s exactly what people want from a medical service. However, to achieve favourable outcomes for their health, patients must actively participate in the treatment plan as well as strictly follow the physician’s prescriptions.

So, how do you inspire patients to take part in the process, especially when a healthcare environment often proves intimidating for many of them? Through quality patient care.

The NHS Patient Experience Framework (2012) and NHS Quality Board emphasise the importance of involving patients in shared decision-making related to their care and treatment, where compassion is the key. It also seeks to promote the involvement of patients’ friends and family on whom the patients depend on for accommodation of needs, demonstrating awareness, and decision-making.

Therefore, patient care and satisfaction are becoming top priorities for healthcare executives.

In this guide, we’ll take you through the importance of patient care.

Enhances Patient Engagement

One of the most important reasons why quality patient care translates into successful treatments is that it increases patient engagement. When healthcare providers treat patients as unique individuals, the patients, their families, or other caretakers are more likely to get involved in the treatment process.

The AHRQ also reported that by working on clinical indicators associated with patient care, healthcare facilities can improve numerous health-related outcomes including emotional health, pain control, physiological measures, symptom resolution, and functional status.

When healthcare providers develop a relationship with the patient, they won’t hesitate to ask questions and be more likely to comply with the recommended treatment plans because they’ll have more confidence in the people taking care of them.

More Loyal Patients

Like in any other business, when customers receive exceptional service, they’d keep coming back to it. As opposed to other casual buys, healthcare services are pretty sensitive. When people experience extraordinary patient care, they’ll stay loyal to it for as long as the service quality remains consistent. On the other hand, failing to meet a patient’s expectations means you’ll lose them forever.

Good patient care can be as simple as healthcare staff asking patients what name they prefer to be called by, addressing any fears or worries they might have, providing enough opportunity to their family or guardians to talk to the doctor, caring and helping after they’ve left the hospital, etc.

 

Pulls in New Patients

When it comes to seeking a healthcare service, people rely on referrals from family and friends more than anything else. While advertisements do help market your service, word-of-mouth or personal recommendations are an entirely different story. If not other experiences, people want to share their healthcare experiences. On average, happy patients share their positive experience with 5 other people.

Unfortunately, it works the other way round too, and in many cases, more harshly. Negative experiences are more often shared and with deeper emotions. A dissatisfied patient will complain to at least 9 other people, on average. With the arrival of social media and review platforms, like Yelp, that number can reach massive heights.

The same digital platforms can also help you achieve skyrocketing growth if you deliver quality patient care. While one might consider the official, government-sponsored ratings as authentic, social media and review platforms provide additional insights about the level of comfort, attitude of the doctor, quality of communication etc.

Only a handful of positive reviews and healthcare ratings can bring in an enormous number of patients because social media platforms and sites like Yelp attract huge online traffic. Hence, personal recommendations on and off the internet prove much more efficient and cost-effective than other marketing tactics.

Nothing is More Special Than Good Patient Care

Strengthening the doctor-patient relationship

Mike Comer, the Founder and CEO of Wound Care Advantage, published a blog titled ‘Finding What You Hate’, in which he shared his own feelings and those of his family when his father received poor patient care during his last days in cancer. The experience formed the reason for his launching his healthcare company, through which he seeks to counter the problem he personally faced.

While a healthcare organisation may consider their job as any other business service, the quality of care means a lot to patients. To them, nothing seems more special than receiving good patient care. Thus, taking good care of patients isn’t just about getting good reviews and ratings from clients and growing the business, but it’s also the right thing to do from an ethical perspective.

If they reflect upon their past, most medical practitioners and other staff would realize that they entered the industry to help people. As the medical practice becomes a routine, it’s easy to get numb and let the importance of patient care slip off their minds. The healthcare facility should think of ways to remind this to all healthcare staff, perhaps through the use of signage. Not only will this reinforce the drive to take care of patients but also let the patients know that the entire organisation is committed to ensuring consistent patient care.

Closing Thoughts

With the right mindset, the medical staff in any healthcare facility can play a vital role in delivering high-quality patient care. For any healthcare facility, the responsibility starts from hiring the right medical staff.

Careline Solutions helps you recruit the most capable healthcare staff, including Registered Care Managers, Registered Nurses, and Ancillary staff. To ensure that it meets the needs of the service user, our staff attends rigorous, practical training that’s updated regularly to ensure the latest patient care practices.

Whether you’re an NHS Hospital, a Private hospital, or a Nursing home, we’re here to supply you with experienced healthcare staff. To get in touch, fill out our contact form.

 

 

 

 

The people who help care homes operate efficiently

So many people play roles to support individuals who need various levels of care. Regardless of whether this is kitchen and household assistants, nurses, or a support worker, we can help fill positions. You shouldn’t have to go without the aid you need, especially when it is the care sector. With our help people who require support to remain safe and comfortable get what they need. Continue reading →

The positive aspects of living in a care home

Careline Solutions is an agency that’s growing rapidly. Our speciality is the recruitment of top-notch care assistants who excel in various areas. It’s their job to look after patients inside care homes. We are flexible to suit our clients’ needs, therefore the staff members can be a permanent or temporary fixture. Continue reading →

Main Responsibilities and Duties of a Care Worker

Working as a carer is very rewarding—it gives you an opportunity to improve the standard of living of other people. Being a carer comes with several duties and responsibilities and not everyone can do the job. To know more about care assistant jobs and the responsibilities and duties of a carer, read ahead.

 

What Is a Care Worker?

A care worker is someone who is paid to help seniors, children or other clients with disabilities and various other health conditions. People who suffer from different disabilities, like lack of mobility or Alzheimer’s, rely on carers to take care of them.

What Are the Main Responsibilities and Duties of a Care Worker?

A carer has a very diverse role since they have to focus on various aspects of an individual’s life to make sure they are healthy and content. A care worker is supposed to:

Provide Supervision

This is a pretty important one – especially if you’re taking care of an elderly person. Since it is your job to take care of someone who cannot do it themselves, it is best to always be around them. If you are sharing the house with a client, make sure to be near them at all times. It is best to exchange numbers so they can call you if they need you immediately. Supervision is essential since a lot can go wrong very quickly.

Companionship

If you are working as a carer, your job doesn’t only entail supervision. Besides looking after their client, a good carer will also provide companionship, especially to seniors since they tend to get bored and may busy themselves with mindless activities. When they are home alone, give them companionship as that will strengthen your relationship with them. You might get to learn more about them, their family, their past and what made them the person they are today.

Housework

If you have a care assistant job, you must be aware that you have to help your client with almost every aspect of their life. Housework is one of the major reasons why people hire carers since they can help people who live alone. Housework can include helping in the kitchen and cleaning the house.

Most carers also help their clients with shopping and other domestic responsibilities like setting their appointments and other social engagements. Another important part of housework includes cooking and meal preparation. There is a huge chance that your client cannot cook for themselves – this is where you come in. Make sure to cook for them when you are around and prepare their meals for the days that you will not be with them.

Mobility Assistance

Another important responsibility to keep in mind is mobility assistance. Most of your clients may need help with getting from one place to another and it will be your job to assist them. For example, some seniors may need help to go to the bathroom from their bed or even to move to a chair.

Personal Care

A care assistant’s job includes almost everything – from a person’s meal prep to their personal care. If your client has difficulty getting out of bed, you may need to change their diapers regularly. Personal care can also include giving baths, shaving, etc. If your client is really forgetful, it is your job to remind them to take their medication regularly.

Pet Care

Many clients have pets, but since they are disabled or old, they cannot take care of them themselves. As a carer, it is your duty to check if your client’s pet is fed and healthy. Whether it’s a dog or a fish, always remember to feed them since it will only make your client feel content that someone is taking care of their beloved pet.

Communicating With Their Family

Besides taking care of your client, it is also essential to keep in touch with their family at all times. It is best to give regular updates about your client to their close family members so that they know everything in case something goes wrong. It is a good idea to have the family members’ phone numbers so you can update them after every other session.

What Are the Different Areas of Care?

You will be working with many people who may belong to different backgrounds and have different diseases if you are working as a carer. You may work with children, adults with learning or physical disabilities and people suffering from addiction and mental health issues.  You may also work with seniors who need mobility assistance and people with dementia, Alzheimer’s or brain injuries.

What Is It Like Being a Care Worker?

A care assistant job is not for everyone since it is an emotionally draining job. However, if you choose to pursue this path, you will learn that this is a very rewarding profession. If you are interested in giving back to the community, a care assistant job might just be for you. A good care worker will make a difference, even a small one, in the lives of the people they take care of. The good thing about being a care worker is that anybody can do it as long as they are passionate about helping other people.

Remember – working as a carer is nothing like a 9-to-5 job. Every day brings new challenges, but it will also help you learn more about yourself and the people around you. To learn more about care assistant jobs and care agencies in Berkshire, visit Careline Solutions. We source staff to Nursing Homes, Residential Homes, Retirement Villages, Colleges and Hospitals and cover the following areas— Berkshire, London, Buckinghamshire, Hertfordshire, Hampshire, Oxfordshire and Surrey.

If you are looking for nurses, registered managers, or chefs, you can reach out to us at info@carelinesolutions.co.uk or call us on 01753 592 164.